Refund and Returns Policy

At Event Supplied, we take pride in delivering high-quality products and excellent service. If you are not completely satisfied with your purchase, please review our returns policy below.

Eligibility for Returns

We accept returns on standard stock items within 14 days of delivery, provided they are unused, in their original packaging, and in a resaleable condition.

Non-Returnable Items

Please note that the following items are non-returnable unless faulty:

Custom-cut or made-to-measure items
Special order or bespoke products
Clearance or end-of-line stock

Return Process

Contact us at sales@eventsupplied.com with your order number and reason for return.
If eligible, we will provide you with return instructions and a return reference number.
Goods must be returned at your cost unless the item is faulty or sent in error.

Inspection & Refunds

Once we receive and inspect the returned goods, refunds will be processed within 5–7 working days. Refunds are issued via the original payment method, minus any delivery costs (unless the return is due to our error or a fault).

Damaged or Incorrect Items

Please inspect your delivery upon arrival. If you receive damaged or incorrect goods, notify us within 24 hours of delivery so we can arrange a replacement or refund.

Contact Us

For any returns queries, please email sales@eventsupplied.com or call 0118 357 7785.